Shipping & Returns

Returns/Exchange Policy
In order to comply with government measures regarding COVID19, we have extended the closing of our showroom until further notice. While our website remains open for business, unfortunately, we have altered our shipping policy to account for necessary precautions that must be taken for our safety as well as for the safety of you, our most valued customers. Please allow 10-15 business days (possibly sooner) to receive orders as we navigate through these uncertain times. We will do our very best to prepare your orders within the time frame specified above or sooner.
Additionally, returns are RESTRICTED at this time. All orders ARE FINAL SALE until further notice. This decision has been carefully considered to ensure the safety of our team. 

Thank you for your patience and understanding. Please stay safe and well.

Shipping & Delivery

In order to comply with government measures regarding COVID19, we have extended the closing of our showroom until further notice. While our website remains open for business, unfortunately, we have altered our shipping policy to account for necessary precautions that must be taken for our safety as well as for the safety of you, ourmost valued customers. Please allow 10-15 business days (possibly sooner) to receive orders as we navigate through these uncertain times. We will do our very best to prepare your orders within the time frame specified above or sooner. 

Additionally, returns are RESTRICTED at this time. All order ARE FINAL SALE until further notice. This decision has been carefully considered to ensure the safety of our team.

Thank you for your patience and understanding. Please stay safe and well.

 

(Pre-Covid19)

During holiays there will most likely be a delay with shipping. Please add a 1 to 3 day window (excluding weekends) Thank you for your patience.

 

At this time On And Off The Runway Boutique ships merchandise to locations within the United States. Purchased items will be shipped within 5-7 business days after the date of purchase (excluding weekends) with the exception of Pre-orders, which will have an estimated ship date. Next day shipping is available upon request for an additional shipping charge. You will be notified of the additional shipping charge at the time of purchase. Being that there is no signature required upon delivery, you will be 100% responsible if your package is lost, stolen or missing. No refund will be issued.

 

Pre-Orders
Pre-Ordered items are items reserved with an estimated shipping date. Estimated shipping dates are ESTIMATED and may change depending on the vendor. Of course you will be notified as soon as this has been made aware. All pre-orders MUST be paid in full at the time of reservation. Customers will be notified via email when item(s) are ready to ship. Pre-Orders are treated as all other purchases. Orders cannot be cancelled once orders are completed with an order #.
Inventory
If an item has sold out or is out of stock after your order has been placed you will be notified via email right away. Unfortunately, an item can be sold out at anytime before the daily update. We apologize should this happen in advance and will notify you accordingly. Thank you for your patience.
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